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BINDING AGREEMENT NOTICE
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BY ACCESSING OR USING ADTOM, YOU AUTOMATICALLY AND IRREVOCABLY AGREE TO THIS DELIVERY POLICY.
This policy is part of our Terms of Service and is equally binding.
IF YOU DO NOT AGREE TO ALL TERMS, YOU ARE PROHIBITED FROM USING ADTOM.
Your use of Adtom constitutes acceptance of all policies, including this one.
For complete terms, see: www.adtom.ai/terms
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DELIVERY POLICY
Last Updated: December 17, 2025
This Delivery Policy ("Policy") explains the delivery of services provided by Adtom, a software-as-a-service (SaaS) platform owned and operated by Axiomiq Automation Private Limited ("Company," "we," "us," or "our").
Company Details:
AXIOMIQ AUTOMATION PRIVATE LIMITED
P. No. 14-A, Kanak Watika, Near Dhaka Nagar, Meena Wala
Jaipur – 302012, Rajasthan, India
Email: axiomiqautomation@gmail.com
Support: hello@adtom.ai
Website: www.adtom.ai
This Policy is part of and subject to our Terms of Service at www.adtom.ai/terms.
1. NATURE OF SERVICE DELIVERY
1.1 Digital Service
Adtom is a software-as-a-service (SaaS) platform delivered entirely online. There are:
- NO physical products
- NO shipping or physical delivery
- NO delivery charges or shipping fees
- NO customs, duties, or import taxes
All services are accessed via:
- Web browser at www.adtom.ai
- Mobile applications (iOS, Android) when available
- APIs and integrations
1.2 Instant Access Model
Services are delivered digitally and made available immediately upon successful subscription activation.
2. SERVICE DELIVERY TIMELINE
2.1 New Account Registration
Upon successful registration and payment:
- Account activation: Typically immediate (within minutes), and in rare cases within 2 hours.
- Access to platform: IMMEDIATE
- Email confirmation: Within an hour
- Dashboard access: Once data from Ad channels (Google & Facebook) is obtained and ready for use.
2.2 Free Trial Activation
Upon free trial signup:
- Trial account activation: Typically immediate; in rare cases within 2 hours.
- Full or limited feature access: IMMEDIATE (as specified in trial offer)
- Email confirmation with trial details: Within 5 minutes
2.3 Subscription Purchase
Upon successful payment for a subscription:
- Service activation: Typically immediate; in rare cases within 2 hours.
- Access to subscribed features: IMMEDIATE
- Receipt and invoice: Emailed within 1 hour
- Billing confirmation: Appears in account dashboard immediately
2.4 Subscription Upgrade
When upgrading to a higher plan:
- New features unlocked: IMMEDIATE
- Prorated billing adjustment: Applied immediately
- Confirmation email: Within an hour
2.5 Subscription Renewal
Upon automatic renewal:
- Continued access: UNINTERRUPTED
- Payment processed: On renewal date (typically same day/time as original subscription)
- Renewal receipt: Emailed within 1 hour
3. INTEGRATION AND ONBOARDING DELIVERY
3.1 Platform Integrations
When connecting advertising or e-commerce platforms:
Google Ads Integration:
- OAuth authorization: IMMEDIATE
- Data sync initiation: Within 5 minutes
- First data import: 15-60 minutes (depending on account size)
- Full historical data: 2-24 hours (depending on account size)
Meta Ads (Facebook & Instagram) Integration:
- OAuth authorization: IMMEDIATE
- Data sync initiation: Within 5 minutes
- First data import: 15-60 minutes
- Full historical data: 2-24 hours
E-commerce Integrations (Shopify, WooCommerce, etc.):
- OAuth authorization or API key setup: IMMEDIATE
- Product catalog sync: 30 minutes - 4 hours (depending on catalog size)
- Order data sync: 1-6 hours (depending on order volume)
3.2 Onboarding and Training
Self-Service Onboarding:
- Access to tutorial videos: IMMEDIATE
- Knowledge base articles: IMMEDIATE
- In-platform guides: IMMEDIATE
Assisted Onboarding (if included in plan):
- Onboarding session scheduled: Within 2-5 business days of request
- Email confirmation with calendar invite: Within 24 hours
4. CONSULTATION AND IMPLEMENTATION SERVICES DELIVERY
4.1 Consultation Services
Upon purchase of Consultation Services:
- Booking link provided: IMMEDIATE
- Session scheduling: Customer selects date/time (subject to availability)
- Confirmation email: Within 1 hour of booking
- Calendar invite: Sent immediately
- Session delivery: On scheduled date/time
- Typical availability: 2-10 business days from booking
4.2 Implementation Services
Upon purchase of Implementation Services:
- Booking link provided: IMMEDIATE
- Session scheduling: Customer selects date/time (subject to availability)
- Confirmation email: Within 1 hour of booking
- Implementation kickoff: On scheduled date/time
- Project timeline: Discussed during kickoff session
- Typical project duration: 2-8 weeks (depending on scope)
5. THE AGENCY BY ADTOM DELIVERY
5.1 Agency Services Activation
Upon subscribing to The Agency by Adtom:
- Welcome email: Within 2 business hours
- Slack channel creation: Within 1 business day
- Onboarding call scheduled: Within 2-5 business days
- Account audit: 5-7 business days
- Strategy proposal: 7-10 business days
- Campaign launch: 10-15 business days (after strategy approval)
5.2 Ongoing Management
Once active:
- Daily monitoring: Monday-Friday, 10:00-18:00 India time
- Weekly performance reports: Every Monday
- Monthly strategy reviews: Scheduled at mutual convenience
- Response time to messages: 4-24 hours (during business hours)
6. REPORTS AND ANALYTICS DELIVERY
6.1 Standard Reports
- Real-time dashboard: IMMEDIATE access
- Automated daily reports: Generated at 12:00 AM UTC
- Weekly summary reports: Delivered every Monday at 9:00 AM UTC
- Monthly performance reports: Delivered on the 1st of each month
6.2 Custom Reports
- Custom report requests: Delivered within 3-5 business days
- Ad-hoc data exports: Processed within 24 hours
- Advanced analytics: Delivered within 5-10 business days
7. FEATURE UPDATES AND ENHANCEMENTS
7.1 Platform Updates
- Bug fixes: Deployed as soon as validated (typically within 48 hours)
- Minor feature updates: Deployed weekly (Thursdays)
- Major feature releases: Deployed monthly or quarterly
- Security patches: Deployed immediately upon validation
7.2 Notification of Updates
- In-platform notifications: IMMEDIATE
- Email notifications for major updates: 24-48 hours before deployment
- Change logs: Published at www.adtom.ai/changelog
8. CUSTOMER SUPPORT DELIVERY
8.1 Support Response Times
Email Support (hello@adtom.ai):
- Acknowledgment: Within 2 business hours
- Resolution for simple issues: Within 24 hours
- Resolution for complex issues: 2-5 business days
Live Chat Support (if available):
- Response time: 2-10 minutes (during business hours)
- Business hours: Monday-Friday, 10:00 AM - 6:00 PM India time (IST)
Priority Support (for premium plans):
- Acknowledgment: Within 1 hour
- Escalation to senior support: Within 4 hours
- Resolution: 50% faster than standard support
8.2 Support Ticket System
- Ticket creation: IMMEDIATE
- Ticket ID assignment: IMMEDIATE
- Status updates: Every 24-48 hours until resolution
9. DATA EXPORT AND MIGRATION SERVICES
9.1 Data Export Requests
- Small exports (< 10,000 rows): Delivered within 24 hours
- Medium exports (10,000 - 100,000 rows): Delivered within 3-5 business days
- Large exports (> 100,000 rows): Delivered within 7-10 business days
9.2 Data Formats
- CSV export: 24 hours
- JSON export: 24 hours
- PDF reports: 48 hours
10. API AND DEVELOPER SERVICES
10.1 API Access
- API key generation: IMMEDIATE
- API documentation access: IMMEDIATE
- Webhook setup: IMMEDIATE
- Sandbox environment: IMMEDIATE
10.2 API Rate Limits
- Standard plan: 1,000 requests/hour
- Premium plan: 10,000 requests/hour
- Enterprise plan: Unlimited (fair use policy applies)
11. MOBILE APP DELIVERY (WHEN AVAILABLE)
11.1 App Download
- iOS App: Available on Apple App Store
- Android App: Available on Google Play Store
- Download and installation: IMMEDIATE (subject to app store availability)
11.2 App Updates
- Automatic updates: Delivered via app stores as soon as approved
- Update frequency: Monthly or as needed
12. GUARANTEED UPTIME AND AVAILABILITY
12.1 Service Level Agreement (SLA)
- Target uptime: 99.9% (excluding scheduled maintenance)
- Scheduled maintenance: Announced 48 hours in advance
- Maintenance window: Typically Sunday 12:00 AM - 4:00 AM UTC
- Emergency maintenance: May occur without advance notice
12.2 Service Availability
Services are available 24/7/365, subject to:
- Scheduled maintenance
- Third-party platform outages (Google, Meta, etc.)
- Force majeure events
13. THIRD-PARTY PLATFORM DEPENDENCIES
13.1 API and Service Availability
Adtom's service delivery depends on third-party platforms:
- Google Ads API
- Meta Marketing API
- Shopify API
- WooCommerce REST API
- Other integrated platforms
Delivery times may be affected by:
- Third-party API downtime
- Rate limiting by third-party platforms
- Platform policy changes
- API version deprecations
13.2 No Control Over Third-Party Delivery
WE ARE NOT RESPONSIBLE FOR:
- Delays caused by Google, Meta, Shopify, WooCommerce, or other third-party platforms
- API outages or rate limit restrictions
- Policy enforcement delays
- Data sync interruptions due to platform issues
14. PAYMENT PROCESSING DELIVERY
14.1 Payment Confirmation
- Credit/debit card payments: Confirmed within 5 minutes
- Bank transfers: Confirmed within 1-3 business days (depending on banking system)
- Invoice payments: Confirmed within 24 hours of payment receipt
14.2 Refund Processing (If Eligible)
- Refund approval: Within 10 business days
- Refund to credit/debit card: 5-10 business days (depending on issuing bank)
- Refund to bank account: 7-14 business days
15. COMMUNICATION DELIVERY
15.1 Email Notifications
- Account-related emails: Delivered within 5 minutes
- Billing and invoice emails: Delivered within 1 hour
- Marketing emails: Delivered within 24 hours
- System alerts: Delivered immediately
15.2 In-Platform Notifications
- Real-time alerts: IMMEDIATE
- Campaign status updates: Within 5 minutes
- Performance anomaly alerts: Within 15 minutes
16. DELAYS AND SERVICE INTERRUPTIONS
16.1 Factors That May Cause Delays
- High traffic or system load
- Third-party API outages
- Internet connectivity issues
- Payment processing delays
- User account verification requirements
- Compliance reviews
16.2 Communication During Delays
In the event of service delays or outages:
- Status updates posted at: www.adtom.ai/status
- Email notifications sent to affected users
- Estimated resolution time provided when available
- Post-incident reports published within 48 hours of resolution
17. GEOGRAPHIC AVAILABILITY
17.1 Global Access
Adtom services are available globally, accessible from any location with internet connectivity.
17.2 Regional Restrictions
Services may not be available in:
- Countries subject to international sanctions
- Jurisdictions where providing services would violate applicable laws
- Regions where third-party platforms (Google, Meta) are not available
17.3 Language Support
- Platform interface: English (primary)
- Customer support: English
- Additional languages: May be added in the future
18. DELIVERY VERIFICATION
18.1 Confirmation Methods
You can verify successful service delivery by:
- Logging in to your Adtom account
- Checking your email for confirmation messages
- Viewing account dashboard showing active subscription
- Testing feature access
18.2 Delivery Issues
If you do not receive access within the stated timeframes:
1. Check your email (including spam/junk folders) for confirmation
2. Verify payment was successful (check your bank/credit card statement)
3. Contact hello@adtom.ai with your order details
4. Provide: Account email, order number, payment confirmation
We will investigate and resolve within 24 hours.
19. NO PHYSICAL DELIVERY OR SHIPPING
19.1 Clarification
To avoid any confusion:
- Adtom is a digital service ONLY
- There are NO physical products to ship
- There are NO shipping addresses required
- There are NO tracking numbers for physical deliveries
- There are NO customs, duties, or import taxes
19.2 All Services Are Digital
Everything is delivered electronically via:
- Web platform access
- Email communications
- API integrations
- Digital downloads (reports, exports)
20. LIMITATION OF LIABILITY FOR DELIVERY
20.1 No Guarantees of Continuous Availability
While we strive for 99.9% uptime, we DO NOT GUARANTEE:
- Uninterrupted access to Services
- Error-free operation
- Specific delivery times for data syncing
- Availability of third-party platform APIs
20.2 No Liability for Delays
AXIOMIQ AUTOMATION PRIVATE LIMITED AND ADTOM SHALL NOT BE LIABLE FOR:
- Delays caused by third-party platforms (Google, Meta, Shopify, WooCommerce, etc.)
- Internet connectivity issues
- Payment processing delays
- Force majeure events
- User error or account issues
- Consequences of service delays or interruptions
20.3 Exclusion of Consequential Damages
WE ARE NOT LIABLE FOR:
- Lost profits, revenue, or business opportunities due to delivery delays
- Consequential, indirect, or special damages
- Missed advertising opportunities or campaign delays
21. INDEMNIFICATION
You agree to indemnify and hold harmless Axiomiq Automation Private Limited and Adtom from any claims arising from:
- Your failure to access Services due to your own technical issues
- Misrepresentation of service delivery timelines to your own customers
- Reliance on specific delivery times for critical business operations
- Claims by third parties related to service delivery
22. FORCE MAJEURE
Delivery timelines may be affected by events beyond our reasonable control, including:
- Natural disasters (earthquakes, floods, fires)
- Pandemics or public health emergencies
- War, terrorism, or civil unrest
- Government actions or regulations
- Internet infrastructure failures
- Power outages or telecommunications failures
- Third-party service provider outages
In such events, we will:
- Provide notice as soon as reasonably possible
- Make reasonable efforts to restore services
- Update estimated delivery timelines
23. SERVICE IMPROVEMENTS
23.1 Right to Modify Delivery Methods
We reserve the right to modify service delivery methods, including:
- Changing data sync frequencies
- Adjusting report delivery schedules
- Updating API rate limits
- Modifying support response times
23.2 Notice of Changes
Material changes to delivery timelines will be communicated:
- Via email: at least 7 calendar days in advance (when feasible) (when possible)
- In-platform notification
- Posted at www.adtom.ai/terms
24. ACCEPTANCE TESTING
24.1 User Responsibility
Upon service delivery, you are responsible for:
- Testing access and functionality
- Verifying data accuracy
- Confirming integrations are working
- Reporting any issues within 7 calendar days
24.2 Acceptance
Your continued use of Services after delivery constitutes acceptance.
25. CONTACT INFORMATION FOR DELIVERY ISSUES
If you experience delivery issues or delays:
Email: hello@adtom.ai
Subject: Service Delivery Issue
Include:
- Account email address
- Order number or subscription ID
- Description of the issue
- Expected vs. actual delivery timeline
Response time: Within 2 business hours
Address:
Axiomiq Automation Private Limited
P. No. 14-A, Kanak Watika, Near Dhaka Nagar, Meena Wala
Jaipur – 302012, Rajasthan, India
Website: www.adtom.ai
26. ACKNOWLEDGMENT
BY SUBSCRIBING TO ADTOM, YOU ACKNOWLEDGE THAT:
✓ You understand Adtom is a digital service with no physical delivery
✓ Service access is provided immediately upon successful payment
✓ Delivery timelines are estimates and may vary
✓ Third-party platform dependencies may affect delivery
✓ You are responsible for having adequate internet connectivity
✓ Adtom is not liable for delays beyond our reasonable control
27: SECURITY DISCLAIMER FOR SERVICE DELIVERY
27.1 NO GUARANTEE OF SECURE DELIVERY
Service delivery may be affected by security incidents:
- Cyberattacks or DDoS attacks may disrupt service delivery
- Hacking may compromise service availability
- Malware may affect system performance
- Security incidents may delay or prevent delivery
27.2 NO LIABILITY FOR SECURITY-RELATED DELIVERY ISSUES
WE ARE NOT LIABLE FOR:
- Service delivery delays due to security incidents
- Unavailability caused by cyberattacks
- Data corruption from malware or viruses
- Service interruptions from security measures
- Any delivery issues related to cybersecurity
27.3 YOUR SYSTEMS MAY BE COMPROMISED
Using Adtom may expose your systems to:
- Malware or viruses transmitted through compromised infrastructure
- Security vulnerabilities in your systems
- Attacks targeting your network or devices
- Compromise of your business operations
WE ARE NOT LIABLE FOR ANY DAMAGE TO YOUR SYSTEMS.
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© 2025 Axiomiq Automation Private Limited. All rights reserved.
For complete terms, please review:
1. Terms of Service (www.adtom.ai/terms)
2. Our Privacy Policy (www.adtom.ai/privacy)
3. Our Data Deletion Policy (www.adtom.ai/data-deletion)
4. Our Refund and Cancellation Policy (www.adtom.ai/refunds)
5. Our Delivery Policy (www.adtom.ai/delivery)
6. Our Disclaimer (www.adtom.ai/disclaimer)
7. Cookie Policy (www.adtom.ai/cookies)
8. All other policies referenced herein